You can customize your fees by setting trip and travel fees, fuel surcharges, shuttle fees, and additional service fees.
To set up these fees, navigate to Settings -> Tariffs -> Tariff Library or click here to go directly to the page.
Pricing Types
How your fees are calculated is determined by the pricing type you choose. SmartMoving has 9 different pricing types:
Drive Time: Charges that are based on the time the crew takes to travel during the opportunity. Additionally, the drive time can be determined by:
Radius: Takes the distance from your warehouse to the furthest point on the route and uses that as the mileage.
Portion: Includes specific legs of the trip:
From the office to the origin
From the origin to the destination (including extra stops)
From the destination to the office
Example: Bob's Movers charge drive time calculated from the dispatch location and the farthest point traveled during the job.
Flat Fee: Charges a set price for the fee.
Example: Bob's Movers charges a $150 piano fee.
Flat Fee Two Factor: Charges based on a flat fee multiplied by a second factor.
Example: Bob's Movers charge $150 per hour for item assembly and disassembly. The second factor will be the number of hours crew spent performing the service.
Mileage Table: Charges based on a fee structure tied to mileage ranges. Mileage table fees can be added using minutes (to charge by the hourly rate) or by a flat dollar amount.
To create a mileage table, you'll start the mileage at 0 and add the next range. For example, 0-19 miles, 20-29 miles, etc. Once your ranges are set, you can choose the number of minutes or dollars to charge for each mileage range.
Additionally, the mileage can be determined by:
Radius: Takes the distance from your warehouse to the furthest point on the route and uses that as the mileage.
Portion: Includes specific legs of the trip:
From the office to the origin
From the origin to the destination (including extra stops)
From the destination to the office
Example: Bob's Movers charges by minutes for only the extra stops portion of a trip.
Per Item (CWT): Charges per hundredweight of the shipment per:
Estimated Hour
Additional Stop
Article
Flight of Stairs
Long Carry Segment
Elevator
Example: For all intrastate moves, Bob's Movers charges $50 per flight of stairs per hundredweight of the shipment.
Per Item (Flat): Charges an amount per:
CWT (hundred pounds)
Pound
Cuft (cubic foot)
100 Cuft (hundred cubic feet)
Estimated Hour
Additional Stop (stops made in addition to the origin and destination)
Stop (all stops, including the origin and destination)
Article
Flights of Stairs
Long Carry Segment
Elevator
Note: For Per Item (Flat) you also have the option to select if you would like to charge a different rate for the first item. Then, you will be able to set the cost for the first item, each additional item, and the minimum price that you want to charge for this fee.
Example: For long-distance moves, Bob's Movers charges $99 per additional stop for the first additional stop and each additional stop is $75, with a minimum charge of $99.
Per Mile: Calculates cost per mile. You can determine the number of miles that are included at no extra charge, the minimum cost for the fee, and the cost per mile for the fee.
Example: Bob's Movers set up Per Mile charges so that:
Travel within 10 miles of the office and the minimum cost of $50 will be charged.
For miles over 10, then the mileage multiplied by the cost per mile will be charged. For example, to travel 15 miles the charge would be $1.25 X 15 miles = $18.75.
Percentage: Charges based on a percentage of the:
Hourly Labor
Transportation
Packing
Job Subtotal (excludes taxes and tips)
Storage in Transit
Example: For long-distance moves, Bob's Movers charges a fuel surcharge that is 8% of the total transportation cost.
Setting Fees
The following articles walk through how to set up each fee:
Tip: Once your fees are created, you can set up automations using Auto-Pricing Rules.