Overview
SmartMoving includes built-in credit card processing that allows you to collect payments securely and efficiently. Payments are fully integrated into your workflow, creating a reliable audit trail for accounting and chargeback support while making it easy for customers to pay.
You can accept credit card payments in multiple ways, depending on where you are in the job lifecycle and how your customer prefers to pay.
Before You Start
Before accepting credit card payments, make sure:
Credit card processing is enabled on your SmartMoving account.
Deposits are configured if you plan to collect payment during the estimate stage.
You have access to the Opportunity and Accounting tabs.
Crew members are logged into the Crew App for in-field payments.
Note: Credit card payments are processed through SmartMoving’s integrated payments partner and follow SmartMoving’s transaction submission schedule.
How To Do It
Accept a Credit Card Payment During the Estimate (Deposit)
You can collect a deposit when sending an initial estimate.
Send the initial estimate to the customer.
The customer reviews the estimate and proceeds to the deposit page.
The customer selects Credit Card as the payment method.
They enter their billing address and card information.
The customer clicks Pay Now to submit payment.
If the customer chooses to save their card, the card information is stored securely for future payments. Once the deposit is paid, you can book the job and assign a crew.
Accept a Credit Card Payment on an Invoice
Customers can also pay invoices by credit card after a job is finalized.
Navigate to the Accounting tab in the opportunity.
Finalize the job.
Send the invoice payment link to the customer by email.
The customer opens the link and reviews their balance due.
They select Credit Card, enter their billing details, and submit payment.
The payment is processed immediately and recorded in SmartMoving.
Process a Credit Card Payment Over the Phone
If a customer provides their credit card information during a phone call, you can manually enter the payment.
Open the opportunity.
Go to the Accounting tab.
Scroll to the Payments section.
Click Add Payment.
Select Credit Card in the right-side panel.
Choose whether the payment applies to a deposit or an invoice.
Confirm the amount.
Enter the billing address and card information.
Click Pay Now.
The completed payment will appear in the Payments section of the opportunity.
Accept a Credit Card Payment in the Field (Crew App)
Crew members can collect credit card payments when the job is completed.
Complete the job in the Crew App.
Collect required customer signatures.
Select Credit Card as the payment type.
Hand the device to the customer to enter their card information.
Submit the payment.
Close out the job once payment is complete.
This allows payment to be collected immediately upon job completion.
Best Practices
Encourage customers to use payment links for faster, self-service payments.
Verify billing information carefully when entering payments on behalf of customers.
Use saved cards only with customer consent.
Review payment records regularly to ensure deposits and invoices are fully reconciled.
💡SmartTip: Collecting deposits during the estimate stage can reduce cancellations and improve cash flow.
Troubleshooting
Payment does not appear as completed
Confirm that the payment was submitted successfully and check the Payments section in the Accounting tab.
Customer cannot pay using the link
Verify that the invoice or deposit was finalized and that the payment link was sent correctly.
Crew cannot collect payment in the field
Ensure the job is marked complete, signatures are collected, and the crew member has an active internet connection.