SmartMoving no longer automatically marks messages read when you view sales activity for a customer.

Previously when you clicked on a message from the inbox or when you viewed the sales activity screen, any unread messages were automatically marked as read.

Why did we make this change?
​Based on user feedback we found that many times other team members would view customer activity and inadvertently mark all customer replies read.  Having these messages automatically marked "read" led to unanswered replies.  Additionally, there were many occasions where marking a message unread so that you could come back to it would be beneficial.  

First, navigate to the sales activity section on the sales tab and locate the unread emailor SMS reply.  

Next, click on the menu icon and select "Mark Read" on each individual message to clear its status. 

From the sales activity screen, navigate to any read message or SMS from a customer. On the message box you can now click the menu ion -> "Mark UnRead" on each individual message to set the status back to Unread.