Overview
When an item leaves a storage account and lands on a new opportunity, the photos taken of that item during its storage period travel with it. Whether the item is imported into a new opportunity or moved through a storage outbound request, those photos appear on the resulting Descriptive Inventory so the office and crew can see exactly what was captured while the item was in storage.
Storage photos sit on the Descriptive Inventory alongside any storage damages and storage notes that were recorded for the same item, giving you a complete record of storage-period activity on every outbound opportunity.
Before You Start
Available to accounts using SmartMoving Storage. To see or work with storage-period photos on an imported Descriptive Inventory, you need:
Access to the Storage module to outbound items or import items from a storage account.
Access to the resulting opportunity and its Descriptive Inventory to view the photos in the web app.
Access to the same opportunity in the crew app to view the photos on a mobile device.
How To Do It
Storage photos appear automatically. You do not need to copy or attach them manually. Capture photos against the item while it is in storage, then move the item out using either of the two workflows below.
View Storage Photos After Importing an Item
Go to the source opportunity for the storage account.
Open Storage Module > Import Items and import the items you need onto the new opportunity.
Open the new opportunity and go to its Descriptive Inventory.
Find the imported item and open its detail view. The photos taken of the item during storage appear under the Storage check on the Descriptive Inventory.
Tap or click a photo to open it at full resolution.
View Storage Photos After Outbounding an Item
Go to the storage account and select the items you want to move out.
Create the storage outbound request and link it to the outbound opportunity.
Open the outbound opportunity and go to its Descriptive Inventory.
Find the item and open its detail view. The photos taken of the item during storage appear under the Storage check on the Descriptive Inventory.
Tap or click a photo to open it at full resolution.
View Storage Photos in the Crew App
Open the opportunity in the crew app.
Open the Descriptive Inventory for the item.
Look under the Storage check. The photos that were taken during storage are listed there.
Tap a photo to open it at full resolution.
The same photos are also available in the opportunity's main photo section in the web app.
Key Details
A Storage check is added to the Descriptive Inventory only when at least one of the imported or outbounded items has storage-period content. Storage-period content includes damages, notes, or photos recorded against the item while it was in storage.
If none of the selected items have any storage-period content, no Storage check is added to the Descriptive Inventory.
When multiple items are imported or outbounded together, each item's storage photos stay tied to that specific item. Photos are not mixed across items.
Copied photos are independent of the originals. If a source photo is later removed from the storage account, the copy on the imported Descriptive Inventory is not affected.
Note: The label on the Descriptive Inventory may appear as Storage or Storage Check depending on where you view it. Both refer to the same check that holds storage-period damages, notes, and photos.
Best Practices
Capture photos against items while they are in storage, especially when noting damage or unusual condition. The photos will follow the item through outbound or import so you do not have to re-photograph or re-attach them on the outbound opportunity.
Review the Storage check on the Descriptive Inventory before dispatching a crew. Crew members see the same storage photos, damages, and notes in the crew app, which helps set expectations before the job starts.
Treat each item's storage photos as part of its long-term record. Removing photos from the source storage account does not remove the copy on any opportunity the item has already been moved to.