Overview

Valuations allow customers to purchase additional coverage for their belongings in the event of loss or damage during a move. In SmartMoving, valuations are configured as templates and applied to contracts so customers can review options and select their preferred level of coverage.

Each valuation template defines how coverage is calculated, priced, and described on the contract.

Before You Start

Before configuring valuation templates, make sure you:

Have access to Settings
Understand your state’s valuation and contract language requirements
Know which valuation options your company offers (for example, Released Value or Full Value Protection)

Understanding Valuation Options

SmartMoving supports multiple valuation templates. While many companies use three common options, you can create as many templates as needed.

Common valuation types include:

Option A – Released Value
Reimburses items at $0.60 per pound. This is typically the free, default option.
Option B – Replacement Cost
Covers repair or reimbursement based on the item’s current replacement value, accounting for depreciation.
Option C – Full Value Protection
Covers repair or replacement of damaged items. This option provides the highest level of coverage and typically costs more.

Valuation Template Fields Explained

Each valuation template includes the following fields:

Name
The label customers see when selecting a valuation on their contract.
Deductible
The amount the customer must pay before valuation coverage applies.
Minimum Cost ($)
The lowest price a customer can pay to add this valuation to a move.
Value Per Pound ($)
Used to calculate the minimum total declared value based on shipment weight.
For example, a 10,000 lb move at $6 per pound results in a minimum declared value of $60,000.
Value Per Pound Label
A written version of the value per pound used in contract language (for example, “six dollars per pound”).
Cost per $100
The charge per $100 of declared value.
Example:
- Declared value: $60,000
- Cost per $100: $1.15
- Total valuation cost: $690
Maximum Value ($)
The highest declared value a customer is allowed to select.
Contract Description
The valuation language that appears on the contract. This often must meet state-specific legal requirements.

💡 SmartTip: Always verify valuation language with your legal or compliance team before making changes.

How to Add a Valuation Template

Go to Settings > Tariffs > Valuation Templates.
Click + Valuation Template.
Complete all valuation fields.
Click Create, or Create and Add Another to add additional templates.

Reminder to Enable New Valuations for Customers

When you create a new valuation template, SmartMoving may display a reminder modal to help ensure customers can actually see and select it.

When the Reminder Appears

You will see a modal after saving a new valuation template if:

Your company allows customers to add valuation to their estimate in the Customer Portal, the Crew App, or both

What to Do Next

After creating a new valuation template:

Go to your Online Estimate Settings.
Enable the new valuation for the appropriate pricing types.
If applicable, confirm the valuation is also enabled for the Crew App.

Note: Creating a valuation template does not automatically make it available to customers. It must be enabled in the relevant estimate and app settings.