All Collections
Accounting FAQs
How do Customers Pay Their Invoices Online?
How do Customers Pay Their Invoices Online?

Guide your customers through paying their invoice online

Ren Jones avatar
Written by Ren Jones
Updated over a week ago

Before a customer can pay an invoice in full online, you must first enable online payments in your send invoice template.

If a customer needs help paying an invoice online, guide them through the following steps:

  1. Click the invoice link provided by email.

  2. Make sure the payment amount is correct.

    • If desired, click Edit to change the payment amount, then click Save.
      โ€‹Note: The payment amount cannot be greater than the amount due.

  3. Enter the name, street address, and postal code for the card.

  4. Click Next.

  5. Enter your credit card information.

  6. Click Pay Now.

Multiple Payments

If the customer makes multiple payments, some fields may only reflect the last payment made and while others reflect all that have been made.

  • The invoice amount shows the amount due before any payments were made.

  • The payments show all previous payments.

  • The credit card fee only includes the fee for the last payment made.

The balance shows the invoice amount minus the amount paid and the credit card fee.



Did this answer your question?