SmartMoving Support

Michelle Carone

Ren Jones

Matt Honeycutt

Overview of all SmartMoving modules, including setup guides, FAQs, best practices, and troubleshooting resources. 

Modules

Smart Scout answers calls 24/7, captures leads, updates SmartMoving, and creates opportunities so you never miss a sales call.

Smart Scout: Your 24/7 AI Sales Assistant

Sales

Track sales performance, set KPIs, and boost results with SmartMoving's Sales Goals Dashboard, your path to data-driven success!

Sales Goals Dashboard (Beta)

Help articles related to the Sales Goals Dashboard

Sales Goals Dashboard

Sending Custom Emails and SMS Messages to Customers

How to Send a Template Email or SMS Message to a Customer

How to flag and report on lost leads and opportunities

Handle and Track Lost Leads / Opportunities

How to allow customers to complete their own inventory with a mobile device or computer

Use the Customer Mobile-Friendly Inventory Tool

Allow your customers to digitally sign any document.

Request Digital Signatures From a Customer

Where to find a document your customer has signed

Find a Signed Document

Sales Basics

How to manually or automatically mark opportunities as lost

What to do When Opportunities are Not Booked Before their Move Date

Prevent Customers from Managing their Inventory from the Customer Portal Page

How to Lock the Inventory

Why don't my unread email & SMS messages clear automatically?

How to Clear Inbox Notifications

How to cancel an opportunity and notify the customer

How to Cancel an Opportunity

How to delete an opportunity in SmartMoving

Delete an Opportunity

Blocking Off Days

How to install the Text Blaze plugin which will allow you to automatically drop in note templates or snippets on your estimates.

Note Templates

Sales FAQs

Customer Profiles centralize contacts, activities, notes, and records into one view. Manage multiple contacts, merge duplicates, and access opportunities, storage, tickets, and claims from a single unified customer page.

Customer Profiles

All articles related to the Customer Profiles module.

Lauren Greener

Learn all the basics around creating and managing your estimates

Estimates

How to recalculate the cost of an estimate

Re-rate Your Shipment

How to use the Estimate tab inside of an opportunity

Estimate Overview

How to create an estimate for a new opportunity

Create a New Estimate

How to preview an estimate before sending it to a customer

Preview an Estimate Before Sending

Book an Opportunity

Confirm a Booked Opportunity

How to add additional jobs to an opportunity

How to Add or Remove Jobs

How to estimate packing costs by the hour

Quote Packing Labor by the Hour

How to charge for packing materials without charging for packing labor

Add Packing Materials Without Labor Charges

Add Inventory to an Opportunity

How to calculate the volume and weight of a move

Determine a Move's Volume and Weight

How to add and manage stops for a move's jobs

How to Add and Manage Stops

How to add charges for fuel, bulky items, storage, and more to a job

How to Add, Edit, or Move a Charge

How to set up and view your on-site, phone, and virtual surveys or estimates

Schedule On-Site, Phone, and Virtual Surveys

How to track details and issues for a job

Add a Note to a Job or Estimate

How to determine if an estimate should be binding or non-binding

Choose a Binding Type

How to add one or more contacts to your opportunities

Add Additional Contacts

This article will help Michigan Movers Association (MMA) users of SmartMoving Lite learn the ins and outs of creating and editing estimates.

SmartMoving Lite Estimate Basics

Sales teams can create opportunities without a confirmed move date by using the TBD (To Be Determined) option. This feature allows quotes and in-home surveys to be created early in…

Allow Opportunities to Be Created Without a Move Date (TBD Option)

Estimate Basics

How to estimate packing costs by the shipments cwt

Quote Packing by Shipment Weight

How to estimate packing costs by the container

Quote Packing by the Container

Add Tags to an Opportunity for Easier Dispatching

How to send your customer multiple estimates with different service options

Provide Multiple Estimates to Your Customer

How can I track the pickup and delivery spreads for my estimates?

Capturing Pickup and Delivery Spread

How to use the Profitability tab on an opportunity to track Auto-Generated and Manual Expenses.

Profitability - Tracking Expenses on an Opportunity

How to Recalculate, Edit and Delete Expenses

Recalculate, Edit, and Delete Expenses

Estimates Advanced

How do you adjust the arrival window when the day is fully booked, and blocked off?

Adjust the Arrival Window on a Day that is Blocked Off

How to update the branch on an opportunity once the job is in progress.

Changing the Branch While an Opportunity is in Progress

How charges on a job impact a job's minimum hours

How Job Times are Calculated

Estimates FAQs

Send SMS and email confirmation reminders from the Customer Confirmation tab in Dispatch or from a booked opportunity's Estimate tab, track which customers have confirmed their move, and customize the…

How to Send Customer Confirmations

Basics on Dispatching your jobs and scheduling crew memebers

Dispatch & Operations

How to use roles to schedule crew members on the Dispatch Schedule

Assign Crew Roles on the Dispatch Schedule

What do the different job card colors in the Dispatch module mean?

Job Card Colors

Schedule and pay your crew for non-job tasks like cleaning or meetings—Crew Events help manage availability and payroll with ease.

Crew Events

Using the "Can Drive" Tag in Dispatch Scheduling

Learn how to add a crew member in SmartMoving, assign roles and branches, configure compensation, and optionally enable Crew App access.

How to Add a Crew Member as a User in Your System

How to Control which Crew Members Appear in Dispatch

Dispatch & Operations Basics

What is the day booked percentage seen in Dispatch, the New Opportunity screen, and other places?

How Percentage of the Day Booked is Calculated

How to make any changes or updates to your dispatch templates.

How to Update a Dispatch Template

Learn how to add trucks and rental trucks to your SmartMoving fleet, edit truck details, schedule out-of-service dates, mark a truck out of service, and delete trucks.

How to Add and Manage Trucks in Your Fleet

Learn how to plan, schedule, and track long-distance moves using Trip Planning, including pickup and delivery spreads, trip creation, resource assignment, printing trip details, and closing completed trips.

How to Plan, Schedule, & Track Long-Distance Moves

Schedule template changes in advance with the Effective Start Date feature. Apply updates on a future date without disrupting current plans!

Schedule Template Release Based on Effective Date

The dispatch scheduling page allows users to publish schedules for multiple days at a time.

Publishing Multiple Days at Once

Master dispatch templates: create, update, and schedule with ease to streamline workflow and boost efficiency.

Video: Mastering Dispatch Templates -Creating, Updating, and Scheduling a Template

You can select one, multiple, or all branches in Dispatch and Scheduling views for easier multi-location job management.

View Multiple Branches in the Dispatch Module

Customize how SmartMoving counts and displays trucks and crew — based on availability, usage, and job status — for better dispatch planning.

How Resources Are Counted in SmartMoving

Learn how to assign trucks and drivers to trips using resource-based dropdowns, configure fleet and crew availability, understand manual entry warnings, and manage shared-resource capacity behavior.

How to Assign Trucks and Drivers in Trip Planning Using Resources

Dispatch FAQs

Learn all about the accounting side of SmartMoving 

Accounting

An overview of how to track outstanding balances from the Account Balances section.

Track a Job with a Remaining Balance

How SmartMoving Distributes the Billable Hours for a Job with Multiple Hourly Charges

Billable Hours Spread

How to finalize a job without entering actual values.

Finalize a Job Without Entering Actual Values

Accounting Basics

How to calculate payroll on a job for drivers, crew, & foremen roles

Calculate Job Payroll for Crew Roles

How do I handle crew members leaving early or arriving late to a job?

Managing crew time on jobs

How can I pay commissions to my sales staff for on-site, virtual, etc. surveys?

Paying Commissions for Surveyors

Paying your crew for labor using the Piece Rate method

How Does "Piece Rate" Compensation Work?

Once a job is finalized, payroll pulls from the Crew App — not Dispatch. Changing crew assignments after completion won’t update payroll. Adjust wages directly in Payroll to ensure accuracy…

Adjusting Crew Payroll Records After a Job Is Finalized

Payroll Basics

Guide your customers through paying their invoice online

How do Customers Pay Their Invoices Online?

How to Move a Payment

How to process a full or partial credit card refund

How to Process a Refund

Paystubs in SmartMoving are designed for legal paper, but you can still print them on letter-sized paper.

How to Print a Paystub on Letter-Sized Paper

How can I keep a card on file so that it can be re-billed at a later date?

Storing Customer Credit Cards for Future Use

How to understand the taxes that are being applied to an opportunity.

Detailed Tax Breakdown

Accounting FAQs

Smart Insights is SmartMoving's reporting module for viewing your company's performance in real time and building reports, tables, dashboards, and visualizations. Your subscription includes standard reports you can filter and export, while the paid Smart Insights add-on lets you build and customize your own by adding and removing columns and formulas.

Smart Insights (Reports Module)

How can the Bad Leads Report help me know how to get refunds from my lead provider?

Bad Leads Report

How to see what is happening to your leads

Lead Status Report

How can the Lost Leads & Opportunities Summary Report help me understand how and why we aren't able to close our leads?

Lost Leads & Opportunities Summary Report

How can the Lost Leads & Opportunities Details Report help me dig into the details on lost jobs?

Lost Leads & Opportunities Details Report

What the Move Date Report is and how it works

Opportunities by Move Date Report

How to use the Revenue Forecast Report to review & forecast your revenue

Revenue Forecast Report

How can I use the Booking Percent report to assess the impact of various survey types on my opportunity booking rates?

Booking percent by survey type report

Sales Reports

How does the Sales Commission Summary Report help me understand how my sales team is performing?

Sales Commission Summary Report

How does the Payment Ratio report help me understand my transactions?

Payment ratio report

How does the Accounting Revenue Report help me understand my moving company's revenue?

Modules

Sales

Customer Profiles

Estimates

Dispatch & Operations

Accounting

Smart Insights (Reports Module)

Smart Marketing

Smart Reputation

Navigation

Customer Service

Tasks