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Learn what SmartMoving’s Smart Reputation feature is and how it helps moving companies manage reviews, listings, social media, automations, and crew performance from one centralized platform.

Getting Started with Smart Reputation

Learn how to control what data is included and how rows are structured when exporting reviews from the SmartMoving Marketing module.

Customizing Your Review Export

Set up Smart Reputation in SmartMoving. Connect your business accounts, then configure review, reply, reminder, and listings settings under Settings > Marketing.

Connect Google Business Profile, Facebook Business Page, and Instagram Business accounts to SmartMoving from Settings > Marketing > Manage Accounts to power Smart Reputation reviews and social posting.

Connecting Social Accounts

Configure when review requests send (automatic, manual, or both), omit requests on specific opportunities, and screen reviews to protect your reputation before responses go public.

How Review Requests Work in SmartMoving

Learn how to manage and respond to customer reviews in SmartMoving. This guide covers the Reviews Inbox, replying to Google, Facebook, and internal reviews, using templates and AI, and keeping…

Managing and Responding to Reviews

Learn how SmartMoving's Smart Reputation automation and AI tools, including auto-reply rules, AI-generated responses, review summaries, and ticket creation, help you manage reviews efficiently.

Automations and AI Tools for Reviews

Learn how to configure automated review reply rules in Smart Reputation using reply templates or AI-generated responses to respond to customer reviews consistently and at scale.

Setting Up Automated Review Replies

Learn how to use Reply Templates in SmartMoving to respond to customer reviews faster and more consistently. This guide covers creating, editing, and personalizing templates, plus using them with automated…

Reply Templates in Smart Reputation

Learn how to convert positive SmartMoving internal reviews into public Google reviews. This guide explains how the follow-up email works, how to enable it, and how it helps boost your…

Converting Internal Reviews into Public Reviews

Configure the Review Reminders card to send up to three automated follow-ups after a move, control reminder timing, and edit the templates used for each reminder row.

Review Reminders and Notifications

Review Screening catches low ratings privately before they go public. Set your star threshold, reasons, auto-tickets, and positive follow-up emails from Settings > Marketing > Review Settings.

Review Screening in Smart Reputation

Learn how to manage customer support tickets from reviews in SmartMoving. This guide explains automatic and manual ticket creation, review-based triggers, and best practices for resolving customer issues efficiently.

Managing Customer Support Tickets from Reviews

Learn how to manage business listings in SmartMoving. This guide explains how to update business information, manage listings by branch, sync changes across platforms, and control Google Business Profile updates.

Listings Management

Learn how to manage social media in SmartMoving’s Smart Reputation tool. This guide covers creating, scheduling, editing, and managing posts across Google, Facebook, and Instagram from one centralized dashboard.

Social Media Management in Smart Reputation

Learn how to use AI-assisted social media content creation in SmartMoving. This guide explains generating post ideas, creating and regenerating AI drafts, and best practices for publishing high-quality social content.

AI-Assisted Social Media Content Creation

Learn how the Crew Scoreboard in SmartMoving tracks crew performance using customer reviews. This guide explains rankings, weighted averages, crew profiles, internal vs public ratings, and best practices for managing…

Crew Scoreboard and Performance Metrics

Learn how to use the Smart Reputation Overview in SmartMoving to track reviews, sentiment, and social activity. This guide explains available analytics, subscriber differences, and best practices for using marketing…

Smart Reputation Overview Dashboard and Analytics

Visualize your local SEO rank, track competitors, and boost visibility with SmartMoving’s Reputation Impact Map.

Reputation Impact Map

Learn which Smart Reputation features are included with SmartMoving plans and what a Smart Reputation subscription adds. This guide compares internal reviews, automation, social media, listings, analytics, and crew performance…

Smart Reputation Plans and Feature Comparison

Learn how to view weekly ranking trends, interpret arrow indicators, navigate historical snapshots, and understand +20 (Unranked) status in the Reputation Impact Map.

How to Use Reputation Map History & Trend Indicators

Learn how to find your official Google review link and share it with customers the right way. This guide explains Google’s review policies and how SmartMoving users can request reviews…

How to Find and Share Your Official Google Review Link (and Stay Compliant)

After a job has been completed you can automatically send a move review email to your customer.

Automatically Send a Move Review

Learn how to upload, manage, and use images and videos in the SmartMoving Asset Library to streamline social media post creation.

How to Use the Asset Library

Matt Honeycutt

Michelle Carone

This documentation will teach you how to use our Smart Reputation tool.

Smart Reputation

An Overview of the portal used by your affiliates to submit new leads to your company.

Affiliate Portal Overview

Learn how to add an affiliate in SmartMoving, assign predefined affiliate tags to organize affiliates, and filter your Affiliates list by tag.

Add an Affiliate to Your Affiliates List

Learn how to create, rename, and delete affiliate tags in SmartMoving Settings, including the 25-character and 10-tag limits and what happens to affiliates when you delete a tag.

Managing Affiliate Tags

When create a new opportunity or lead, how to select an affiliate as the referral source.

How to Select an Affiliate as a Referral Source

Affiliates

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