SmartMoving Support

This overview explains how E-Check payments work in SmartMoving and links out to detailed guides for setup, usage, chargebacks, and accounting workflows.

E-Check Payments Overview

This article explains how E-Check chargebacks work in SmartMoving, what to expect when one occurs, and how balances and notifications are handled.

Understanding E-Check Chargebacks

This guide walks through what’s required to get E-Check payments up and running.

Setting Up E-Check Payments

This article explains when authorization is required, how to collect it, and what legal considerations to keep in mind.

Customer Authorization for E-Check Payments

This article explains how One-Time Passcodes work and why they matter.

Customer Portal Payer and One-Time Passcodes (OTP) for E-Check Payments

This article explains how saved E-Check payment methods work and what customers can expect.

Saving E-Check Payment Methods

This guide walks through each supported method and explains what you and your customer will see during the payment process.

How to Take an E-Check Payment

This article explains how to confirm and update your E-Check chargeback detection settings.

Setting Up E-Check Chargeback Detection

This article explains how to identify retracted payment sync errors and how to retry failed syncs for both moving jobs and storage accounts.

QuickBooks Sync Errors for E-Check Payments

This article explains how E-Check chargebacks sync to QuickBooks, how retracted payments are handled, and what to expect during the sync process.

QuickBooks Sync for E-Check Chargebacks

This article explains where to find chargeback information and how SmartMoving displays chargeback status and alerts.

Viewing E-Check Chargebacks in SmartMoving

This article explains how E-Check deposits work and what to expect during the payment process.

Deposits via E-Check Payments

Michelle Carone

Articles related to E-check set up and FAQs

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