When an E-Check payment is charged back or voided, SmartMoving reflects the reversal by creating a negative payment. This negative payment is then queued to sync to QuickBooks, ensuring your accounting records stay accurate.
How E-Check Chargebacks Sync to QuickBooks
When a chargeback occurs:
SmartMoving creates a negative payment to offset the original transaction
The negative payment is queued for sync to QuickBooks
The sync status updates automatically
This applies to both moving opportunities and storage account payments.
Retracted Payment Type
SmartMoving uses a special Retracted Payment type to represent E-Check chargebacks in QuickBooks.
Important Notes
The Retracted Payment type appears under the Accounts tab
It can only be mapped to an account of type Accounts Receivable
This mapping is required for chargebacks to sync correctly
Opportunity (Moving) E-Check Chargebacks
When a chargeback occurs on an opportunity:
A negative payment is created automatically.
The payment is queued for QuickBooks sync.
Once synced, a green QuickBooks icon appears.
Clicking View in QuickBooks opens the related Journal Entry.
If a sync issue occurs, it will appear in the QuickBooks Sync Errors section.
Storage Account E-Check Chargebacks
For storage-related chargebacks:
A negative payment is created on the storage account.
The payment is queued for sync.
After syncing, a View in QB button appears.
Clicking the button opens the corresponding Journal Entry in QuickBooks.
Sync errors are displayed if applicable.
How Journal Entries Appear in QuickBooks
Each retracted payment creates a Journal Entry with two lines:
Credit Line
The chargeback amount appears in the Credit column
The Account is the mapped Accounts Receivable account
The Name is the associated customer
Debit Line
The same amount appears in the Debit column
The Account is the E-Check banking account
The Name is the associated customer
This structure properly reverses the original payment in QuickBooks.
Sync Status and Visibility
Synced payments show a green QuickBooks icon
Clicking the icon opens the Journal Entry in QuickBooks
Sync status updates normally alongside other payments