SmartMoving can automatically detect E-Check chargebacks and voided payments and notify your team when they occur. To enable this functionality, your E-Check integration must be properly configured.
Before You Begin
E-Check payments must already be enabled on your account.
You must have permission to manage integrations in SmartMoving.
How Chargeback Detection Works
Chargeback detection relies on a secure postback connection between SmartMoving and your E-Check provider. When configured correctly, SmartMoving will:
Detect chargebacks and voided payments automatically
Update payment status and balances
Send email notifications when reversals occur
Steps to Configure E-Check Chargeback Detection
Go to Settings.
Select Integrations.
Open the Integrations Library.
Locate and open E-Check Configuration.
Click Edit on your existing E-Check integration.
Fill in all required fields.
Click Save.
Once saved, SmartMoving will confirm whether the postback is properly configured.
Confirming Successful Setup
If chargeback detection is configured correctly:
SmartMoving will display a confirmation message after saving
Email notifications will be sent when E-Check chargebacks or voided payments occur
Payment statuses will update automatically in opportunities and storage accounts
No additional action is required.
Troubleshooting
If you do not receive chargeback notifications:
Confirm the E-Check integration settings are saved correctly
Verify you have access to integration settings
Contact SmartMoving Support for assistance