E-Check payments in SmartMoving are enabled through our payment partner, Remedy Payments. Before you can begin accepting E-Check payments from customers, you’ll need to complete the setup process with Remedy and finish configuration in SmartMoving.
Before You Begin
E-Check payments are not enabled by default. Setup requires coordination between:
Your business
Remedy Payments
Your SmartMoving Customer Success representative
Once setup is complete, E-Check payments will be available across SmartMoving workflows, including opportunities, invoices, storage accounts, and deposits.
Step 1: Contact Remedy Payments
To start the setup process, reach out directly to Remedy Payments.
Remedy Payments Contact Information
Onboarding Portal: https://smartmoving.remedypayments.com/
Phone: 714.461.2200
Email: [email protected]
Remedy will guide you through their onboarding process and collect the required banking and business information.
Step 2: Remedy Coordinates with SmartMoving
After onboarding begins, Remedy Payments will communicate directly with your SmartMoving Customer Success representative to:
Enable E-Check payments on your account
Provide required configuration details
Ensure the integration is properly connected
Step 3: Confirm E-Check Configuration in SmartMoving
Once setup is complete, your Customer Success representative will confirm that E-Check payments are enabled and properly configured in SmartMoving.
At this point, you’ll be able to:
Select E-Check as a payment method
Accept E-Check payments in supported workflows
Use related features such as OTP verification and chargeback detection
If E-Check options are not visible after setup, contact SmartMoving Support.
What Happens Next?
After E-Check payments are enabled, you can begin accepting payments immediately. For step-by-step instructions, see:
Need Help?
If you have questions during setup or are unsure whether E-Check payments are enabled on your account, reach out to SmartMoving Support or your Customer Success Manager.