Following up on customer feedback is one of the biggest challenges in review management. SmartMoving’s Online Reputation Management (ORM) tool simplifies this process by allowing you to automate review reminders and notifications, so customers are prompted at the right time and your team stays informed without manual follow-up.
What Are Review Reminders?
Review Reminders are automated messages sent to customers to encourage them to complete a review after their move. These reminders help ensure customers don’t forget to share their feedback, even if they skip the initial survey.
Reminders run automatically once enabled, reducing the need for manual outreach.
How Review Reminders Work
Once a move is completed:
A review survey can be sent automatically to the customer
If the survey is not completed, SmartMoving can send up to three additional reminders
Each reminder uses its own customizable template
The first reminder can be sent immediately (approximately 30 seconds after the job is finalized), with additional reminders scheduled afterward.
Types of Review Notifications
SmartMoving provides multiple notification and reminder options to support both customer engagement and internal visibility.
Move Review Survey
Automatically sends a review survey to the customer when a job is completed, giving them an immediate opportunity to provide feedback.
Review Notification
Notifies your team when a new review has been submitted so you can respond quickly and stay on top of customer sentiment.
Survey Reminder Notifications
Up to three customizable reminder emails can be sent to customers who have not completed their review. These reminders gently encourage feedback without overwhelming the customer.
Setting Up Review Reminders
To configure review reminders:
Go to Settings
Select Marketing
Click Review Reminders
From this page, you can:
Enable or disable reminder types
Customize templates for each reminder
Control timing and frequency
Templates can be adjusted to match your brand voice and communication style.
Customizing Review Notifications
Notifications help your internal team stay informed when reviews are received.
To set up notifications:
Go to Settings
Select Marketing
Click Notifications
You can:
Define which reviews trigger a notification
Set criteria such as platform or star rating
Send notifications to multiple email addresses
This ensures the right team members are alerted when action is needed.
Best Practices for Review Reminders and Notifications
Keep reminder messages friendly and concise
Avoid sending too many reminders too close together
Customize messaging to reflect your brand tone
Enable notifications for low-star reviews to ensure fast follow-up
Periodically review reminder performance and adjust as needed
What’s Next?
Once reminders and notifications are set up, you can further enhance your review workflow by enabling:
Review screening for negative feedback
These tools work together to ensure no review opportunity is missed.