Listings Management in SmartMoving’s Online Reputation Management (ORM) tool allows you to keep your business information accurate and consistent across multiple online platforms. By managing listings in one place, you reduce manual updates and ensure customers always see the correct details when searching for your business.
Why Listings Management Matters
Accurate business information helps customers find and trust your company. Inconsistent or outdated details, such as hours, phone numbers, or addresses, can lead to missed opportunities and customer confusion.
With Listings Management, updates made in SmartMoving automatically sync across connected platforms, saving time and maintaining consistency.
Accessing Listings Management
To manage your listings:
Navigate to the Marketing module
Select Listings
Click the name of the branch you want to manage
Each branch has its own listing profile and settings.
Editing Business Information
Once you select a branch:
Click Edit Profile
Review and update the following sections as needed:
Business Information
Hours of Operation
Additional Information
Media Gallery
Google Business Profile Details
Apple Business Contact Details
Facebook Listing
Other Third-Party Listings
Social Profiles
Click Save Changes after making updates
Automatic Sync Across Platforms
After saving:
SmartMoving automatically pushes updates to all connected platforms
No additional manual updates are required
Changes help ensure customers see consistent information everywhere
This includes major platforms such as Google and Facebook.
Managing Listings by Branch
If your business has multiple locations:
Each branch can have its own listings information
Updates apply only to the selected branch
This ensures location-specific accuracy for hours, addresses, and contact details
Google Business Profile Override Option
Listings updates for Google Business Profile can be turned off if you prefer to manage Google listings directly through Google.
To enable or disable this option:
Contact your Customer Success Manager
Turning off Google listings sync does not disable Google review management. It only affects listing updates.
Best Practices for Listings Management
Review listings regularly for accuracy
Update hours promptly for holidays or special schedules
Ensure branding and images are current
Keep contact details consistent across all branches
What’s Next?
After verifying your listings, you may want to:
Enable social media management
Monitor reviews tied to listings
Review your Marketing Overview analytics
These tools work together to strengthen your online presence.