On some occasions, you may want to cover the credit card processing fee for a customer instead of passing it along. SmartMoving allows you to waive the fee on individual payments when needed.
This is helpful in situations such as:
Resolving a customer service issue
Offering a one-time courtesy waiver
Adjusting charges for special circumstances
Where to Find the Waive Fee Option
You can waive a credit card fee at the time you take a payment in the SmartMoving web application.
Steps to Waive a Credit Card Fee
Navigate to the specific moving job or opportunity.
Click Take a Payment.
Enter the payment details as usual.
Select the checkbox to Waive Credit Card Fee.
Complete the payment.
Once selected, the credit card fee will be removed from the customer’s total for that transaction.
Important Limitations
Please note the following restrictions:
Waiving credit card fees is only available in the SmartMoving web application
Payments taken through the Crew Mobile App do not include the option to waive fees
The waiver applies only to the specific payment being processed, not future payments
How Waived Fees Appear in Payment Totals
When a fee is waived:
The processing fee will not be added to the payment total
The payment record will show the fee as waived for transparency
The customer will only be charged the base payment amount
This ensures accurate reporting while giving you flexibility when needed.
Next Steps
If you want to automatically apply or customize credit card fees across your account, see: