Overview
The Destination check lets a crew hand off part of a job's inventory at an additional stop and keep an accurate record of what came off the truck there. A Descriptive Inventory (DI) is the itemized list of everything in a shipment, recorded in the SmartMoving Crew App.
Each Destination check applies to one stop on the job.
Items the crew checks off are recorded as delivered at that stop.
Items left unchecked stay expected on the truck for a later stop or the final destination.
A crew can run a separate Destination check for each additional stop on the same Descriptive Inventory.
Like every other inventory check, a Destination check is signed before it completes, and the updated inventory is emailed once it is.
Before you start
Before a crew member can run a Destination check in the Crew App, the following must be true.
The Destination check is available to accounts that have it enabled for Descriptive Inventory. If Destination does not appear in the check type list, contact SmartMoving Support.
The crew member needs Crew App access and the Can manage descriptive inventories permission. Without it, the Descriptive Inventory section does not appear on the job at all.
The job must have a completed Descriptive Inventory, and the job must be started. The More Actions button that holds Start Check appears only when both are true.
The stop being delivered to has to be an additional stop on the job, not the origin and not the final destination. If the stop is not on the job yet, a crew member with the Can add or remove stops permission can add it from inside the check.
To add a stop from inside the check, the crew member needs the Can add or remove stops permission, set in the web app under the Crew Job Management permissions for their role.
How to run a Destination check in the Crew App
Follow these steps to deliver items at an additional stop with the Destination check.
Open the job in the SmartMoving Crew App and go to the Inventory tab.
Scroll to the Descriptive Inventory section and tap More Actions. The action menu opens.
Tap Start Check. The check type list opens.
Select Destination, described in the list as "Drop off items at an extra stop", then tap Next. The Select stop screen opens and asks "Where are you delivering these items?"
Tap the stop you are delivering to, then tap Continue. The Destination Check landing screen opens with the stop shown on a card. Each stop row shows the property name, or the full address when the stop has no property name.
To use a different stop, tap Change on the stop card and pick another one. To keep the stop, tap Start. The item screens open with "Delivering to [stop]" in the header.
Check off each item coming off the truck at this stop, using the Scan, Item Check, or Inventory List tab. A checked item means the item is being delivered at this stop.
Tap Deliver # items, for example Deliver 4 items. The Review delivery screen opens showing the stop and the items being delivered.
Review the list against what is physically on the ground, then tap Sign Inventory. The Crew App shows "Saving delivery...", records the checked items as delivered at that stop, and opens the Sign & Approve Inventory sheet.
Collect the signatures and finalize. The Destination check completes, a copy of the updated inventory is emailed to the selected recipients, and the crew returns to the inventory screen.
💡 SmartTip: To keep working on the same Destination check instead of moving to signing, tap Back on the Review delivery screen. The check stays in progress with the checked items kept, and the crew returns to item selection.
Signing a Destination check
A Destination check is signed on the same Sign & Approve Inventory sheet as every other inventory check, and it signs its own check page.
The delivery is recorded before the sheet opens, so the items are already marked as delivered at that stop by the time anyone signs.
When your account captures signatures once and stamps them, the crew and the customer each capture one signature and place it on the check page. Otherwise each signature is drawn on the page directly.
Confirm the email recipients on the sheet. Finalizing sends a copy of the updated inventory to the shipper and the selected contacts, the same as any other check.
Your crew can choose to sign each page by hand instead by tapping Sign each page manually instead on the sheet.
Customer not available to sign is not offered on a Destination check. That option appears on the initial Descriptive Inventory and on the Final Destination check only.
For the full signing workflow, see How to Start and Abandon a Descriptive Inventory Check.
If the crew leaves before signing
Closing the signature sheet without signing does not lose the delivery.
The items stay recorded as delivered at that stop.
The Destination check stays in progress and can be resumed later from the job's Inventory tab.
The opportunity's activity log records the delivery as pending signature, so office users can see the stop was delivered and the paperwork is not finished.
No copy of the inventory is emailed until the check is signed and finalized.
Because the check is still open, no other check can be started on that Descriptive Inventory until it is signed or abandoned.
⚠️ Warning: Items held in a warehouse are released from storage as your crew checks them off, before signing. Leaving a Destination check unsigned means those items already show as released to the customer in the storage portal while the check is still open. Finish the check in one visit, or abandon it.
Adding a stop that is not on the job
If the stop the crew is delivering to is missing from the Select stop list, a crew member with the Can add or remove stops permission can add it without leaving the Destination check.
On the Select stop screen, tap Add a new stop, labeled "Not on the job yet? Add it here."
Fill in the stop details. The form matches the add-stop form on the job screen.
Save the stop. The stop is added to the job like any other stop, and the Destination check selects it automatically.
Tap Continue to move to the Destination Check landing screen.
Two things to expect on the Select stop screen:
Crew members without the Can add or remove stops permission do not see the Add a new stop option. They can select only stops already on the job.
When the job has no additional stops yet, the list shows "No other stops on this job yet" with the prompt "Add the stop you're at to get started."
What happens when a Destination check is completed
Completing a Destination check records the delivery against one stop. Here is what changes.
Every item checked during the Destination check is recorded as delivered at that stop.
Items left unchecked have no delivery record for this stop and stay expected on the truck.
The Destination check is completed and locked. It cannot be reopened or edited.
The check stores a snapshot of the stop details taken when the items were marked received, so the record holds even if the stop is edited later.
The Destination check prints its own page on the Descriptive Inventory document, naming the stop and listing the items delivered there. Delivered items also show a checkmark in the ADDTL DEST CHECK column on the item pages.
A copy of the updated inventory is emailed to the shipper and the contacts selected on the signature sheet, the same as any other completed check.
Later checks on the same Descriptive Inventory treat these items as accounted for, so they are never listed as missing. See Accounting for Items Delivered at Earlier Stops During Inventory Checks.
An entry is added to the opportunity's activity log in the web app: "Destination inventory check has been completed for Azle, Texas 76020. 2 items have been marked as delivered." A single item reads "1 item has been marked as delivered."
The completed Destination check is labeled with its stop, so office users can tell multiple Destination checks apart.
Note: The document columns and check pages appear only once your Descriptive Inventory document has been replaced. For those steps, see Using the Descriptive Inventory Document.
Running a Destination check for more than one stop
A crew can run one Destination check per additional stop on the same Descriptive Inventory.
After completing a Destination check, tap More Actions and Start Check again, then select Destination for the next stop.
A stop that already has a completed Destination check shows a Delivered badge on the Select stop screen and cannot be selected again.
Unlike the other check types, Destination never shows a Completed badge in the check type list and is never disabled there, because it can run once for each stop.
Only one check of any type can be in progress on a Descriptive Inventory at a time. Complete or abandon the current check before starting another.
Key Details
Each Destination check covers one additional stop on the job. Use the Final Destination check for delivery at the final destination.
A stop has one Destination check, and your crew can run one for each additional stop on the job.
The Deliver N items button counts the items currently checked, so it takes the place of the progress bar and item counter used on the other check types.
The customer signs on site. Customer not available to sign is offered on the initial Descriptive Inventory and on the Final Destination check.
Abandoning a Destination check clears everything recorded during it: the checked items, any damages, notes, and photos, and the storage status of any released items.
Best Practices
Select the stop before unloading, so the crew checks items against the right delivery location from the start.
Check items off as they come off the truck at that stop rather than from memory afterward.
Review the item list on the Review delivery screen against what is physically on the ground before tapping Sign Inventory, because a completed Destination check cannot be edited.
Confirm the email recipients on the signature sheet before finalizing, since that is who receives the updated inventory for this stop.
Finish the signature before leaving the stop. The delivery is recorded as soon as Sign Inventory is tapped, so an unsigned check leaves released items and open paperwork behind.
Add photos to any damaged item while at the stop, so the record ties the damage to the correct delivery point.
Give each additional stop a property name in the web app, so the Crew App stop picker and the activity log show a recognizable label rather than a street address.
Troubleshooting
The Descriptive Inventory section is missing from the job. The crew member needs Crew App access and the Can manage descriptive inventories permission, and the account needs Descriptive Inventory. An admin can grant the permission in the web app under the Crew App permissions for that role.
The Destination option is missing from the check type list. The Destination check is available to accounts that have it enabled for Descriptive Inventory. Contact SmartMoving Support to confirm whether the account has it.
The stop the crew is delivering to is not in the Select stop list. The list excludes the origin and the final destination, and it excludes stops that already have a completed Destination check. If the stop is not on the job at all, a crew member with the Can add or remove stops permission can tap Add a new stop to add it.
The Select stop list is empty and shows "No other stops on this job yet". The job has no stops between the origin and the final destination. Add the stop from the Select stop screen, or add it on the job screen in the Crew App or the web app.
The Add a new stop option is not showing. The crew member does not have the Can add or remove stops permission. An admin can grant it in the web app under the Crew Job Management permissions for that role.
Tapping Deliver N items shows a message about damages but no photos. The account requires a photo on every damaged item. The message reads "You have N items that have damages but no photos. Add at least one photo to each item with damages to continue." Open each item with a damage exception, add at least one photo, then tap Deliver N items again.
The Deliver button is greyed out. No items are checked yet. Check at least one item on the Scan, Item Check, or Inventory List tab to enable the button.
The Start button on the Destination Check screen is greyed out. No stop is selected. Tap Change on the stop card and select a stop.
Starting a Destination check returns "A Destination check already exists for this stop." That stop was already delivered to on this Descriptive Inventory. Select a different stop, which will show a Delivered badge for the stop already completed.
Starting a check returns "There is already a Check in progress for this Descriptive Inventory." Another check is open. Tap More Actions and continue that check to finish it, or abandon it, then start the Destination check.
Tapping Sign Inventory returns "Failed to save the delivery. Please try again." The delivery did not record. Confirm the device has a connection and tap Sign Inventory again. The check stays in progress with the checked items kept.
A message reads "The delivery was saved, but the signature screen could not be opened. Please try again." The delivery is already recorded, so do not redo it. Tap Sign Inventory again from the Review delivery screen to reopen the signature sheet.
The crew closed the signature sheet and the check is still open. That is expected. The delivery is recorded and the check can be resumed from the job's Inventory tab. Until it is signed or abandoned, no other check can start on that Descriptive Inventory, and no copy of the inventory is emailed.
The shipper did not receive a copy after a Destination check. The inventory is emailed when the check is signed and finalized, not when the delivery is recorded. Confirm the check was signed, and check the recipients selected on the Sign & Approve Inventory sheet.