SmartMoving Support

Matt Honeycutt

Michelle Carone

Learn how to use Descriptive Inventory in the SmartMoving Crew App. Articles cover setup, pre-move lists, common items, scanning, boxes, high-value items, inventory checks, reports, and settings.

Crew Application

Learn the Crew App fast. Watch short videos covering each step of the move - from dispatch to payment.

Crew App Training Videos

Learn how to grant a crew member access to the SmartMoving Crew App, including enabling app access, setting login credentials, and sending a welcome email.

How to Grant Mobile Crew Application Access

How does my crew adjust the start and/or end time if they make a mistake?

Adjusting Job Start and End Time from the Mobile Crew Application

Learn how to finalize a job in the Crew Application, calculate final charges, collect payment, and choose which contacts receive the move review and contract.

How to Finalize a Job from the Crew Application

How to upload and take photos from the mobile Crew Application

Upload and Take Photos from the Crew Application

How to Link an Photo on the Crew Application to an Item from the Inventory

Link a Photo to an Inventory Item

Learn how to delete photos in the SmartMoving Crew App and which photos, including Descriptive Inventory photos, are protected from deletion.

Deleting Photos in the Crew App

How to Add Notes to a Photo from the Crew Application

Add Notes to a Photo

How to Move a Photo from the Crew Application to a New Category

Move a Photo

How to enable biometric login for the Crew Application

Crew Application Biometric Login

How to manage bulky items from the SmartMoving Crew Application.

Manage Bulky Items from the Crew Application

New Crew Permissions: Admins can set custom permissions for crew roles, enhancing control over field actions in the Crew App.

Setting Up Crew Permissions

Give crew members control to manage staffing and time tracking in the app - improving payroll accuracy without affecting billing.

Manage Team and Time Tracking

The SmartMoving Crew App includes an Upcoming Jobs view, bulk confirmation, and material selection to streamline scheduling.

Using the Schedule View and Confirmation Workflow

Viewing Opportunity Documents in the Crew App

Send Crew App En Route and Arrived notifications to multiple customer contacts. Crews can select additional contacts and send updates via SMS or email based on template settings.

Sending Crew App Notifications to Multiple Contacts

Basic set up and information about the Crew App

Crew Application Basics

What to do When You Forget Your Crew Application Password

Forgot Password

How does SmartMoving calculate drive time and double drive time from the Crew Application?

Drive Time and Double Drive Time

How can I pull down external pricing changes made to an estimate?

Refreshing Data on the Crew Application

To make adjustments to job stops in real time, follow these simple steps for adding or removing stops directly in the Crew App:.

How to Add and Manage a Stop During a Job in the Crew App

To ensure your payments are processed, install the latest app version. Learn how to check your Crew App version here.

How to Make Sure You're Using the Latest Version of the Crew App

Frequently Asked Questions regarding the Crew App

Crew Applications FAQs

Crews can record every item included in the shipment with notes, photos, and exceptions (like pre-existing damage). This ensures accuracy, reduces claims, and provides customers with a professional electronic inventory…

Descriptive Inventory Overview

Learn how to configure Descriptive Inventory settings in SmartMoving, including how to enable barcode and QR code scanning for crew members in the Crew App.

Descriptive Inventory Settings

Using the Pre-Move List in Descriptive Inventory

To make inventory item entry faster and more consistent, SmartMoving includes a Common Items category that highlights the items crews use most often.

Understanding Common Items in Descriptive Inventory

When completing a Descriptive Inventory in SmartMoving, crew members can specify quantities for items like PBO boxes, dining chairs, or other identical items, making it faster to log multiple units…

Set Quantities for Descriptive Inventory

The Descriptive Inventory document can be created and customized in the Document Library. It supports dynamic inventory data, adjusts table rows automatically, and can be configured to apply to specific…

Using the Descriptive Inventory Document

Crew members can void items, removing them from active counts while keeping a full audit trail. Voided items remain visible, can be restored, and display their void reason across SmartMoving.

Voiding Items in Descriptive Inventory

Start a check from the Inventory tab in the Crew App. Select a check type, then verify items using scanning, keypad entry, or the Inventory List. Track progress, filter items,…

How to Start and Abandon a Descriptive Inventory Check

Learn how to use the Boxes tab in Descriptive Inventory to quickly add box quantities, packing types, contents, and condition during inventory.

How to Add Boxes in Descriptive Inventory

Learn how to use the bulk receive and unreceive options during a Descriptive Inventory check, including required Crew App permissions and what happens after confirming the action.

How to Bulk Mark Inventory Items as Received During a Descriptive Inventory Check

Learn how crew members can mark inventory items as High Value (HVI) and/or Firearms in the Descriptive Inventory flow and where those visual indicators appear across inventory documents and reports.

How to Mark High Value Items and Firearms in Descriptive Inventory

Learn how to review the Descriptive Inventory Report from the Accounting tab, starting with the Initial Inventory baseline and understanding how subsequent check tabs surface missing items and new exceptions.

Viewing the Descriptive Inventory Report

Learn how to import Descriptive Inventory from a Storage Inbound opportunity to a Storage Outbound opportunity, including full vs. partial imports, what carries over, and how omitted items appear on…

How to Import Descriptive Inventory for a Storage Move-Out

Learn how to enable the “Require photos for damaged items” setting in Descriptive Inventory and ensure crew members capture photo documentation for all items marked as damaged.

How to Require Photos for Damaged Items in Descriptive Inventory

Set up Crew App permissions and display preferences to enable your crew members to use Descriptive Inventory, including short codes and exception symbols.

How to Configure Crew App Settings for Descriptive Inventory

Help articles related to Descriptive Inventory

Descriptive Inventory

Learn how crew members can use the Scan button in the Item Details Drawer to link a barcode or QR code to a storage item directly from the SmartMoving Crew…

How to Scan an Item from the Item Details Drawer

Learn how crew members can scan barcodes or QR codes during an inventory item check in the SmartMoving Crew App to confirm items faster alongside keypad and list entry methods.

How to Scan Items During an Inventory Item Check

Learn how to generate and print barcode or QR code labels in roll format from the SmartMoving web app using a Zebra or compatible thermal roll-label printer.

How to Print Barcode Labels as a Roll

Learn how to generate and print barcode or QR code labels for inventory items from the SmartMoving web app using standard Avery-compatible label sheets.

How to Generate and Print Barcode Labels: Sheet Format

Learn how the Lot Details Drawer works in the SmartMoving Crew App, including optional tag color, automatic Lot # pre-fill from the Starting Number for barcode-enabled accounts, and how to…

Understanding the Lot Details Drawer in Descriptive Inventory

Articles about generating, printing and setting up barcodes and QR codes for Descriptive Inventory usage

Inventory Scanning for Descriptive Inventory

Learn how to enable and use the Rooms feature in the SmartMoving Crew App to assign descriptive inventory items to specific rooms during a move.

Mapping Inventory Items to Rooms in Descriptive Inventory

When Rooms is enabled for Descriptive Inventory, the inventory sheet document organizes items by room name alphabetically, with unassigned items grouped under a General Items section at the end.

Room Grouping on the Descriptive Inventory Sheet

Learn how to use the room type filter on the SmartMoving web Descriptive Inventory report to view items assigned to specific rooms across inventory and check tabs.

Filtering the Descriptive Inventory Report by Room

Learn how to assign Descriptive Inventory items to specific rooms in the Crew App and view room-level data on reports and documents.

Mapping Items to Rooms

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.