When a Descriptive Inventory has been completed on a job, your crew can perform a check to confirm which items have been received, verify condition, and record any exceptions noticed during unloading. This article explains where to begin a check in the Crew App and what to expect once you start.

You can begin a check directly from the job’s Inventory tab.

After you select Start Check, the Select check type screen opens so you can choose the check you are performing. You only see check types enabled for your workflow. Each check type shows an icon, a name, and a short one-line description to help your crew pick the right one at a glance.

The check types are listed in the order they are typically completed during a move, so crews work through them top to bottom.

Choose a check type, then tap Next. Check types that have already been completed for this job appear with a Completed badge in the list and cannot be selected again. The selection screen grows to fit its contents, so a scrollbar appears only when the list is longer than your screen.

The Destination check is the exception to the list behavior above. It runs once for each additional stop on the job, so it never shows a Completed badge and stays selectable after a Destination check is finished. Selecting Destination asks the crew which stop they are delivering to before any items can be checked.

A Destination check delivers part of the inventory at one additional stop, so the Crew App asks for that stop before items can be checked. Select Destination, tap Next, choose the stop on the Select stop screen, then tap Continue. The list covers the job's additional stops only: the origin and the final destination cannot be selected, and a stop that already has a completed Destination check shows a Delivered badge.

Selecting a stop is required. Tapping Cancel exits the check and returns to the inventory screen.

As items move through different stages of a relocation, crews and warehouse teams complete checks to verify item condition and ensure everything matches the inventory. These checks help maintain accountability and document any changes throughout the move.

Below is an overview of what each check type represents.

These checkpoints create a clear record of your items from start to finish. If something is missing or damaged, this trail helps identify when and where it may have happened, at pickup, in storage, during transit, or at delivery.

Once a check type is selected, the app displays a brief description of what will happen next. Tap Start to begin reviewing items.

On a Destination Check, this screen also shows the stop the crew is delivering to on a card, with a Change link for picking a different stop. The Start button stays unavailable until a stop is selected.

During a check, you can verify items using three methods:

You can switch between all three methods at any time using the navigation at the top of the screen.

On a Destination Check, the header shows "Delivering to" followed by the stop, and the progress bar and item counter do not appear. Checking an item on a Destination check means the item is being delivered at that stop.

Items that were already delivered at an earlier stop during a Destination check appear as dimmed, disabled cards at the bottom of the item list, and they cannot be checked off again. For how those items are handled across later checks, see Accounting for Items Delivered at Earlier Stops During Inventory Checks.

When QR / Barcode Scanning is enabled, a Scan tab appears alongside Item Check and Inventory List. Use your device camera to scan an item's barcode or QR code label to confirm it instantly.

For a full walkthrough, see How to Scan Items During an Inventory Item Check.

The Item Check tab lets you locate and confirm items quickly without scrolling through the full inventory list.

When QR/Barcode Scanning is enabled for your account, you can search by typing the code's value or by typing an item number. Use the radio buttons at the top of the tab to choose your method.

Search methods:

As you check off items:

If you enter a number that applies to more than one item (for example, the same item number used in different lots), all matching items appear on screen. Check off the specific item you're receiving, or mark all of them as received if they apply.

The Inventory List tab lets you scroll through all items in the shipment and check them off one by one. This view is helpful if you prefer reviewing items visually instead of typing item numbers.

Tap Inventory List at the top of the screen to switch from keypad entry to the full item list.

Each item in the list includes:

Items already received will show a checkmark.

You can check off items two ways:

The checkbox area is large for easy tapping, and updates instantly.

Use filters at the top to focus on what you need:

You can type part of an item description or number in the search bar to quickly find a specific piece.

During an active inventory check, crews can record new damages, notes, and photos for any item, including boxes.

At any time, you can tap Continue to Review to proceed to the final review of checked items. This allows you to verify completed items before finishing the check.

On a Destination Check, the button reads Deliver N items, for example Deliver 4 items, and it counts the items currently checked. The button stays unavailable until at least one item is checked. Tapping it opens the Review delivery screen.

On every check type, the button stays pinned to the bottom of the screen when the item list is longer than the screen, so it stays reachable while the list scrolls.

If the account requires a photo on every damaged item, and an item has a damage exception without one, a message appears instead: "You have N items that have damages but no photos. Add at least one photo to each item with damages to continue."

Reminder: Abandoning a check will discard any damages, notes, or photos recorded during that check.

After completing a check, crews are taken to Review your move inventory to confirm item status before signing.

The review screen described here applies to the Driver, Warehouse, Warehouse Cross Reference, and Final Destination checks. A Destination Check uses a different screen, described under "Completing a Destination Check" below.

The review screen is organized into tabs:

Voided and Delivered each appear only when they apply, so the number of tabs varies by job.

Each tab displays item counts and PBO / CP box totals. Selecting an item opens a read-only view of its details.

About the Voided tab. The Voided tab lists all items removed from the initial inventory, read-only. If no items were voided, the tab does not appear. This lets crews clearly distinguish between missing items and items intentionally removed from the inventory.

About the Delivered tab. The Delivered tab groups items by the stop they went to, with each group headed Delivered at [address] and showing that stop's cubic feet, pounds, and item and box counts. Items on that tab are already accounted for and are never listed as missing. See Accounting for Items Delivered at Earlier Stops During Inventory Checks.

If you attempt to sign the inventory while items appear in the Missing tab, a confirmation prompt appears to ensure you want to proceed.

A Destination check uses its own review screen and then signs like any other check. Tapping Deliver N items opens the Review delivery screen, which shows the stop and the items being delivered.

For the full workflow, see Delivering Items to an Additional Stop with the Destination Check.

After reviewing the inventory during a Descriptive Inventory check, your crew signs and finalizes the check before it completes. How signatures are collected depends on the Capture signatures once, stamp on every page. setting under Settings > Crew App > Descriptive Inventory.

Both modes work the same way on all five check types: Driver, Warehouse, Warehouse Cross Reference, Destination, and Final Destination.

On a Destination Check, signing starts from the Review delivery screen instead. See "Completing a Destination Check" above.

For the full walkthrough of capturing a signature and placing it page by page, see Signing a Descriptive Inventory with One Signature.

A Descriptive Inventory check keeps its own signature record. Signing a Warehouse check does not change signatures on a Driver check, on a Final Destination check, or on the initial Descriptive Inventory.

On a job that moves items out of storage, inventory checks are signed on the Warehouse Release document instead of the Descriptive Inventory sheet. The signing experience is the same, and the signature fields carry the same captions.

SmartMoving creates the Warehouse Release document the first time a check on that job is signed. Your crew does not need to set it up.

Customer not available to sign appears on the initial Descriptive Inventory and on the Final Destination check. It does not appear on Driver, Warehouse, Warehouse Cross Reference, or Destination checks, which are typically completed without the customer present. On those four, the customer signs on site.

When the toggle is turned on, the carrier signs alone, the check can still be finalized, and the customer receives an email with a link to review and sign the inventory online.

Your crew can draw a signature on every page on an individual job, even when Capture signatures once, stamp on every page. is turned on, by tapping Sign each page manually instead on the Sign & Approve Inventory sheet.

For the full workflow, see Signing Each Page of a Descriptive Inventory by Hand.

When a check is finalized:

A Destination Check also does the following:

When a Destination check has been delivered but not yet signed, the activity log records it as pending signature, the check stays open, and nothing is emailed until it is finalized.

Once an inventory check has been completed, it is locked. When returning to the inventory:

To continue documenting the shipment, crews start a new check type.

The Destination check works differently, because it runs once for each additional stop. A completed Destination check is locked and read-only like any other, but Destination stays selectable in the check type list so a crew can start another one for a different stop. The stop already delivered to shows a Delivered badge on the Select stop screen.

Once a descriptive inventory check has started, crews have two ways to exit the check before it is completed: leaving the check temporarily or abandoning it entirely.

A back arrow appears on the check splash screen.

Selecting the back arrow:

Once a check has been started, another check cannot be started unless the active check is either completed or abandoned.

This option is useful when you need to briefly leave the check to complete another task in the Crew App.

If a check was started by mistake or the wrong check type was selected, crews can abandon the check entirely.

When a check is abandoned:

Finalize Inventory is unavailable. Every required signature field for both signers has to be placed first. Use the footer counter and the Next Signature action to find the fields that remain.

The crew left the signing document before finishing a check. Reopen the check from the job's Inventory tab and continue signing. Progress is kept, and signatures already placed stay in place. On a Destination check the delivery is already recorded, so the items stay marked as delivered at that stop while the check waits to be signed.

Customer not available to sign is missing on a check. That option is offered on the initial Descriptive Inventory and on the Final Destination check only. On the other check types the customer signs on site.

Signatures are not appearing on the check pages of your paperwork. Your Descriptive Inventory document has to be replaced once before stamped signatures appear on it. That is a one-time step in the Document Library. See Using the Descriptive Inventory Document.

Destination is missing from the check type list. The Destination check is available to accounts that have it enabled for Descriptive Inventory. Contact SmartMoving Support to confirm whether the account has it.

You can start a check from the Inventory tab under More Actions. Once a check begins:

This workflow ensures accurate validation of delivered items and supports documenting exceptions for potential claims