SmartMoving Support

Crews can record every item included in the shipment with notes, photos, and exceptions (like pre-existing damage). This ensures accuracy, reduces claims, and provides customers with a professional electronic inventory…

Descriptive Inventory Overview

Configure Descriptive Inventory settings in SmartMoving, including inventory signature capture, damage photo requirements, rooms, and QR or barcode scanning for the Crew App.

Descriptive Inventory Settings

Using the Pre-Move List in Descriptive Inventory

To make inventory item entry faster and more consistent, SmartMoving includes a Common Items category that highlights the items crews use most often.

Understanding Common Items in Descriptive Inventory

When completing a Descriptive Inventory in SmartMoving, crew members can specify quantities for items like PBO boxes, dining chairs, or other identical items, making it faster to log multiple units…

Set Quantities for Descriptive Inventory

Create and customize the Descriptive Inventory document in the Document Library, replace it to receive layout updates, and read the destination check columns and check pages on a multi-stop delivery.

Using the Descriptive Inventory Document

Crew members can void items, removing them from active counts while keeping a full audit trail. Voided items remain visible, can be restored, and display their void reason across SmartMoving.

Voiding Items in Descriptive Inventory

Start a Descriptive Inventory check in the Crew App, check off items by scanning or item number, deliver items at an additional stop with a Destination check, then review and…

How to Start and Abandon a Descriptive Inventory Check

Learn how to use the Boxes tab in Descriptive Inventory to quickly add box quantities, packing types, contents, and condition during inventory.

How to Add Boxes in Descriptive Inventory

Use the bulk receive and unreceive options during a Descriptive Inventory check, including the required Crew App permission, which items the confirmation count covers, and what happens after you confirm.

How to Bulk Mark Inventory Items as Received During a Descriptive Inventory Check

Learn how crew members can mark inventory items as High Value (HVI) and/or Firearms in the Descriptive Inventory flow and where those visual indicators appear across inventory documents and reports.

How to Mark High Value Items and Firearms in Descriptive Inventory

Learn how to review the Descriptive Inventory Report in the SmartMoving web app, including the Initial Inventory baseline, check tabs, the Destination column for multi-stop deliveries, and how missing items…

Viewing the Descriptive Inventory Report

Learn how to import Descriptive Inventory from a Storage Inbound opportunity to a Storage Outbound opportunity, including full vs. partial imports, what carries over, and how omitted items appear on…

How to Import Descriptive Inventory for a Storage Move-Out

Learn how to enable the “Require photos for damaged items” setting in Descriptive Inventory and ensure crew members capture photo documentation for all items marked as damaged.

How to Require Photos for Damaged Items in Descriptive Inventory

Configure Crew App Descriptive Inventory settings in SmartMoving, including crew permissions, short codes, and exception symbols.

How to Configure Crew App Settings for Descriptive Inventory

Learn how to enable automatic material and packing charge updates based on Carrier Pack and Pack By Owner box counts recorded during Descriptive Inventory finalization.

Syncing Descriptive Inventory Packing Boxes with Material and Packing Charges

Learn how to use the room type filter on the SmartMoving web Descriptive Inventory report to view items assigned to specific rooms across inventory and check tabs.

Filtering the Descriptive Inventory Report by Room

How crews sign the Descriptive Inventory document page by page in the SmartMoving Crew App, with fields grouped by signer, a Next Signature button, and an explicit Finalize step.

Signing the Descriptive Inventory Document by Signer in the Crew App

Michelle Carone

Help articles related to Descriptive Inventory

Descriptive Inventory

Learn how crew members can use the Scan button in the Item Details Drawer to link a barcode or QR code to a storage item directly from the SmartMoving Crew…

How to Scan an Item from the Item Details Drawer

Learn how crew members can scan barcodes or QR codes during an inventory item check in the SmartMoving Crew App to confirm items faster alongside keypad and list entry methods.

How to Scan Items During an Inventory Item Check

Learn how to generate and print barcode or QR code labels in roll format from the SmartMoving web app using a Zebra or compatible thermal roll-label printer.

How to Print Barcode Labels as a Roll

Learn how to generate and print barcode or QR code labels for inventory items from the SmartMoving web app using standard Avery-compatible label sheets.

How to Generate and Print Barcode Labels: Sheet Format

Learn how the Lot Details Drawer works in the SmartMoving Crew App, including optional tag color, automatic Lot # pre-fill from the Starting Number for barcode-enabled accounts, and how to…

Understanding the Lot Details Drawer in Descriptive Inventory

Articles about generating, printing and setting up barcodes and QR codes for Descriptive Inventory usage

Inventory Scanning for Descriptive Inventory

Learn how to enable and use the Rooms feature in the SmartMoving Crew App to assign descriptive inventory items to specific rooms during a move.

Mapping Inventory Items to Rooms in Descriptive Inventory

Learn how the Descriptive Inventory Sheet groups items by room when the Rooms setting is enabled, and how rooms nest inside each stop on a delivery across more than one…

Room Grouping on the Descriptive Inventory Sheet

Learn how to assign Descriptive Inventory items to specific rooms in the Crew App and view room-level data on reports and documents.

Mapping Items to Rooms

Learn how your crew and your customer each capture one signature in the SmartMoving Crew App, then place it on every page of the Descriptive Inventory, and how to turn…

Signing a Descriptive Inventory with One Signature

Learn how crews use the Sign each page manually instead option in the SmartMoving Crew App to draw a signature on every page of a descriptive inventory when Single Signature…

Signing Each Page of a Descriptive Inventory by Hand

How signatures are captured on a Descriptive Inventory in the Crew App. Covers capturing one signature per signer and stamping it on every page, signing each page by hand instead, and replacing your Descriptive Inventory document so the signatures reach your paperwork.

Signing a Descriptive Inventory

Learn how crew members use the Destination check in the SmartMoving Crew App to deliver part of a Descriptive Inventory at an additional stop, select or add the stop, record…

Delivering Items to an Additional Stop with the Destination Check

Items delivered during a Destination check show as accounted for in later Descriptive Inventory checks, so they are never counted as missing, and a Delivered tab groups them by the…

Accounting for Items Delivered at Earlier Stops During Inventory Checks

How to deliver one shipment across more than one stop. Covers running a Destination check at each additional stop, and how items dropped off at an earlier stop are treated as accounted for in every later check.

Delivering Items to Multiple Stops

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