SmartMoving Support

Crews can record every item included in the shipment with notes, photos, and exceptions (like pre-existing damage). This ensures accuracy, reduces claims, and provides customers with a professional electronic inventory…

Descriptive Inventory Overview

Learn how to configure Descriptive Inventory settings in SmartMoving, including how to enable barcode and QR code scanning for crew members in the Crew App.

Descriptive Inventory Settings

Using the Pre-Move List in Descriptive Inventory

To make inventory item entry faster and more consistent, SmartMoving includes a Common Items category that highlights the items crews use most often.

Understanding Common Items in Descriptive Inventory

When completing a Descriptive Inventory in SmartMoving, crew members can specify quantities for items like PBO boxes, dining chairs, or other identical items, making it faster to log multiple units…

Set Quantities for Descriptive Inventory

The Descriptive Inventory document can be created and customized in the Document Library. It supports dynamic inventory data, adjusts table rows automatically, and can be configured to apply to specific…

Using the Descriptive Inventory Document

Crew members can void items, removing them from active counts while keeping a full audit trail. Voided items remain visible, can be restored, and display their void reason across SmartMoving.

Voiding Items in Descriptive Inventory

Start a check from the Inventory tab in the Crew App. Select a check type, then verify items using scanning, keypad entry, or the Inventory List. Track progress, filter items,…

How to Start and Abandon a Descriptive Inventory Check

Learn how to use the Boxes tab in Descriptive Inventory to quickly add box quantities, packing types, contents, and condition during inventory.

How to Add Boxes in Descriptive Inventory

Learn how to use the bulk receive and unreceive options during a Descriptive Inventory check, including required Crew App permissions and what happens after confirming the action.

How to Bulk Mark Inventory Items as Received During a Descriptive Inventory Check

Learn how crew members can mark inventory items as High Value (HVI) and/or Firearms in the Descriptive Inventory flow and where those visual indicators appear across inventory documents and reports.

How to Mark High Value Items and Firearms in Descriptive Inventory

Learn how to review the Descriptive Inventory Report from the Accounting tab, starting with the Initial Inventory baseline and understanding how subsequent check tabs surface missing items and new exceptions.

Viewing the Descriptive Inventory Report

Learn how to import Descriptive Inventory from a Storage Inbound opportunity to a Storage Outbound opportunity, including full vs. partial imports, what carries over, and how omitted items appear on…

How to Import Descriptive Inventory for a Storage Move-Out

Learn how to enable the “Require photos for damaged items” setting in Descriptive Inventory and ensure crew members capture photo documentation for all items marked as damaged.

How to Require Photos for Damaged Items in Descriptive Inventory

Set up Crew App permissions and display preferences to enable your crew members to use Descriptive Inventory, including short codes and exception symbols.

How to Configure Crew App Settings for Descriptive Inventory

Learn how to enable automatic material and packing charge updates based on Carrier Pack and Pack By Owner box counts recorded during Descriptive Inventory finalization.

Syncing Descriptive Inventory Packing Boxes with Material and Packing Charges

Michelle Carone

Help articles related to Descriptive Inventory

Descriptive Inventory

Learn how crew members can use the Scan button in the Item Details Drawer to link a barcode or QR code to a storage item directly from the SmartMoving Crew…

How to Scan an Item from the Item Details Drawer

Learn how crew members can scan barcodes or QR codes during an inventory item check in the SmartMoving Crew App to confirm items faster alongside keypad and list entry methods.

How to Scan Items During an Inventory Item Check

Learn how to generate and print barcode or QR code labels in roll format from the SmartMoving web app using a Zebra or compatible thermal roll-label printer.

How to Print Barcode Labels as a Roll

Learn how to generate and print barcode or QR code labels for inventory items from the SmartMoving web app using standard Avery-compatible label sheets.

How to Generate and Print Barcode Labels: Sheet Format

Learn how the Lot Details Drawer works in the SmartMoving Crew App, including optional tag color, automatic Lot # pre-fill from the Starting Number for barcode-enabled accounts, and how to…

Understanding the Lot Details Drawer in Descriptive Inventory

Articles about generating, printing and setting up barcodes and QR codes for Descriptive Inventory usage

Inventory Scanning for Descriptive Inventory

Learn how to enable and use the Rooms feature in the SmartMoving Crew App to assign descriptive inventory items to specific rooms during a move.

Mapping Inventory Items to Rooms in Descriptive Inventory

When Rooms is enabled for Descriptive Inventory, the inventory sheet document organizes items by room name alphabetically, with unassigned items grouped under a General Items section at the end.

Room Grouping on the Descriptive Inventory Sheet

Learn how to use the room type filter on the SmartMoving web Descriptive Inventory report to view items assigned to specific rooms across inventory and check tabs.

Filtering the Descriptive Inventory Report by Room

Learn how to assign Descriptive Inventory items to specific rooms in the Crew App and view room-level data on reports and documents.

Mapping Items to Rooms

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, requesters and topics for your company.

Insights

Top requesters

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.