SmartMoving Support

Learn the Crew App fast. Watch short videos covering each step of the move - from dispatch to payment.

Crew App Training Videos

Learn how to grant a crew member access to the SmartMoving Crew App, including enabling app access, setting login credentials, and sending a welcome email.

How to Grant Mobile Crew Application Access

How does my crew adjust the start and/or end time if they make a mistake?

Adjusting Job Start and End Time from the Mobile Crew Application

Learn how to finalize a job in the Crew Application, calculate final charges, collect payment, and choose which contacts receive the move review and contract.

How to Finalize a Job from the Crew Application

How to upload and take photos from the mobile Crew Application

Upload and Take Photos from the Crew Application

How to Link an Photo on the Crew Application to an Item from the Inventory

Link a Photo to an Inventory Item

Learn how to delete photos in the SmartMoving Crew App and which photos, including Descriptive Inventory photos, are protected from deletion.

Deleting Photos in the Crew App

How to Add Notes to a Photo from the Crew Application

Add Notes to a Photo

How to Move a Photo from the Crew Application to a New Category

Move a Photo

How to enable biometric login for the Crew Application

Crew Application Biometric Login

Add, edit, remove, and clear bulky item charges from the Crew App. Each bulky item appears as a card with a Quantity field, rate, and line total, and the running…

Manage Bulky Items from the Crew Application

New Crew Permissions: Admins can set custom permissions for crew roles, enhancing control over field actions in the Crew App.

Setting Up Crew Permissions

Give crew members control to manage staffing and time tracking in the app - improving payroll accuracy without affecting billing.

Manage Team and Time Tracking

The SmartMoving Crew App includes an Upcoming Jobs view, bulk confirmation, and material selection to streamline scheduling.

Using the Schedule View and Confirmation Workflow

Viewing Opportunity Documents in the Crew App

Send Crew App En Route and Arrived notifications to multiple customer contacts. Crews can select additional contacts and send updates via SMS or email based on template settings.

Sending Crew App Notifications to Multiple Contacts

Add, edit, remove, and clear Additional Services and Materials, Containers, and Packing charges in the SmartMoving Crew App. Each line is a card with quantity fields, rate, and total, and…

Editing Additional Services and Materials Charges in the Crew App

Matt Honeycutt

Michelle Carone

Basic set up and information about the Crew App

Crew Application Basics

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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