Connecting your Google Business Profile and Facebook Business Page to SmartMoving is a required step to unlock public review management, listings updates, and social media features within the Online Reputation Management (ORM) tool.
This article walks you through how to connect these accounts and confirm they are successfully linked.
Before You Begin
To complete this process, make sure you have:
Admin access to your Google Business Profile and/or Facebook Business Page
Login credentials for the accounts you want to connect
Pop-ups enabled in your browser (connection windows open in a new tab)
Step 1: Navigate to Manage Accounts
Log in to SmartMoving
Go to Settings
Select Marketing
Click Manage Accounts
This page displays all supported platforms and their current connection status.
Step 2: Choose an Account to Connect
From the Manage Accounts page:
Locate Google or Facebook
Click Connect next to the platform you want to link
You’ll be prompted to begin the platform-specific connection flow.
Step 3: Complete the Platform Login
A new window will open asking you to continue the login process.
For Google, click Connect with Google
For Facebook, continue with your Facebook login
Enter your login credentials for the selected platform when prompted.
This step verifies your identity and allows SmartMoving to request the necessary permissions.
Step 4: Grant Permissions
After logging in, you’ll be asked to grant SmartMoving permission to access your business account.
These permissions allow SmartMoving to:
Pull in public reviews
Sync review responses
Manage listings information
Publish and manage social media content
Review the permissions carefully, then click Continue or Allow to proceed.
Step 5: Select the Business to Connect
Once permissions are granted:
A list of businesses associated with your account will appear
Select the correct business you want to connect to SmartMoving
Click Add
The business list may take a moment to load. If you manage multiple locations, be sure to select the correct one.
Step 6: Confirm the Connection
After the business is added successfully:
You’ll see a confirmation message
The account will display as Connected on the Manage Accounts page
Your business name will appear next to the platform
At this point, the connection is complete.
Connecting Additional Accounts
You can repeat this process to connect additional Google or Facebook accounts by clicking Connect next to any unlinked platform on the Manage Accounts page.
Important Notes
Only business accounts can be connected (personal accounts are not supported)
Instagram and X (Twitter) connections are handled by SmartMoving’s Customer Success team and are not connected directly through this page
If you experience issues during setup or don’t see the correct business listed, contact SmartMoving Customer Support
What’s Next?
Once your Google and Facebook accounts are connected, you can begin using ORM features such as:
Viewing and responding to public reviews
Automating review replies
Managing business listings
Creating and scheduling social media posts
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