Overview
The SmartMoving Crew App allows crew members to manage jobs directly from their smartphone or tablet. The application is available for download from the Apple App Store or the Google Play Store.
Company admins can grant Crew App access to individual crew members from the settings module.
This article explains how to enable Crew App access for a specific crew member.
Before You Start
Before granting access, confirm that:
The crew member already exists in SmartMoving
You have permission to manage crew members
Your company has available Crew App licenses
Note: Crew App access requires an available application license. Licenses can be reviewed and managed from Settings → Company Settings → User Application Licenses.
How To Do It
Step 1: Navigate to Crew Members
Go to Settings
Select Dispatch
Click Crew Members
Step 2: Select a Crew Member
Click the crew member you want to grant access to
SmartTip: This is commonly enabled for crew foremen or leads
Step 3: Enable Crew App Access
Locate Allow user to use the Crew application
Toggle the switch on
Note:
The toggle appears green when enabled. If the toggle is disabled, your company may be out of available User App licenses.
Step 4: Enter Login Details
Provide the following information:
Email
Used as the crew member’s login. Must be unique and not shared with another user.Auto Generate Password
Checked: SmartMoving generates a password and emails it to the user
Unchecked: You can enter a custom password
Send Welcome Email
Sends setup instructions, login credentials, and a training video to the crew member
Step 5: Save Changes
Click Save to grant Crew App access and send any selected emails.
Important Notes
Crew members must be assigned to a job in Dispatch for jobs to appear in the Crew App
Jobs must be published to be visible in the app
Additional License Management Options
Another way to manage user app access is through the User Application Licenses page. This page is especially helpful if you need to review license availability or update access for multiple users at once.
Dispatching Crew Members to a Job & Granting Mobile Application Access Video