SmartMoving Software

Matt Honeycutt

Michelle Carone

Crew Application

Learn the Crew App fast. Watch short videos covering each step of the move - from dispatch to payment.

Crew Application Training Videos

Learn how to grant a crew member access to the SmartMoving Crew App, including enabling app access, setting login credentials, and sending a welcome email.

How to Grant Mobile Crew Application Access

How does my crew adjust the start and/or end time if they make a mistake?

Adjusting Job Start and End Time from the Mobile Crew Application

Learn how to finalize a job in the Crew Application, calculate final charges, collect payment, and choose which contacts receive the move review and contract.

How to Finalize a Job from the Crew Application

How to upload and take photos from the mobile Crew Application

Upload and Take Photos from the Crew Application

How to Link an Photo on the Crew Application to an Item from the Inventory

Link a Photo to an Inventory Item

How to Delete an Photo from the Crew Application

Delete a Photo

How to Add Notes to a Photo from the Crew Application

Add Notes to a Photo

How to Move a Photo from the Crew Application to a New Category

Move a Photo

How to enable biometric login for the Crew Application

Crew Application Biometric Login

How to manage bulky items from the SmartMoving Crew Application.

Manage Bulky Items from the Crew Application

New Crew Permissions: Admins can set custom permissions for crew roles, enhancing control over field actions in the Crew App.

Setting Up Crew Permissions

Give crew members control to manage staffing and time tracking in the app - improving payroll accuracy without affecting billing.

Manage Team and Time Tracking

The SmartMoving Crew App includes an Upcoming Jobs view, bulk confirmation, and material selection to streamline scheduling.

Using the Schedule View and Confirmation Workflow

Viewing Opportunity Documents in the Crew App

Send Crew App En Route and Arrived notifications to multiple customer contacts. Crews can select additional contacts and send updates via SMS or email based on template settings.

Sending Crew App Notifications to Multiple Contacts

Basic set up and information about the Crew App

Crew Application Basics

What to do When You Forget Your Crew Application Password

Forgot Password

How does SmartMoving calculate drive time and double drive time from the Crew Application?

Drive Time and Double Drive Time

How can I pull down external pricing changes made to an estimate?

Refreshing Data on the Crew Application

To make adjustments to job stops in real time, follow these simple steps for adding or removing stops directly in the Crew App:.

How to Add and Manage a Stop During a Job in the Crew App

To ensure your payments are processed, install the latest app version. Learn how to check your Crew App version here.

How to Make Sure You're Using the Latest Version of the Crew App

Frequently Asked Questions regarding the Crew App

Crew Applications FAQs

Crews can record every item included in the shipment with notes, photos, and exceptions (like pre-existing damage). This ensures accuracy, reduces claims, and provides customers with a professional electronic inventory…

Descriptive Inventory

Using the Pre-Move List in Descriptive Inventory

To make inventory item entry faster and more consistent, SmartMoving includes a Common Items category that highlights the items crews use most often.

Understanding Common Items in Descriptive Inventory

When completing a Descriptive Inventory in SmartMoving, crew members can specify quantities for items like PBO boxes, dining chairs, or other identical items, making it faster to log multiple units…

Set Quantities for Descriptive Inventory

The Descriptive Inventory document can be created and customized in the Document Library. It supports dynamic inventory data, adjusts table rows automatically, and can be configured to apply to specific…

Using the Descriptive Inventory Document

Crew members can void items, removing them from active counts while keeping a full audit trail. Voided items remain visible, can be restored, and display their void reason across SmartMoving.

Voiding Items in Descriptive Inventory

Start a check from the Inventory tab in the Crew App. Select a check type, then verify items using keypad entry for quick lookup or the Inventory List for visual…

How to Start and Abandon a Descriptive Inventory Check

Learn how to use the Boxes tab in Descriptive Inventory to quickly add box quantities, packing types, contents, and condition during inventory.

How to Add Boxes in Descriptive Inventory

Learn how to use the bulk receive and unreceive options during a Descriptive Inventory check, including required Crew App permissions and what happens after confirming the action.

How to Bulk Mark Inventory Items as Received During a Descriptive Inventory Check

Learn how crew members can mark inventory items as High Value (HVI) and/or Firearms in the Descriptive Inventory flow and where those visual indicators appear across inventory documents and reports.

How to Mark High Value Items and Firearms in Descriptive Inventory

Learn how to review the Descriptive Inventory Report from the Accounting tab, starting with the Initial Inventory baseline and understanding how subsequent check tabs surface missing items and new exceptions.

Viewing the Descriptive Inventory Report

Learn how to import Descriptive Inventory from a Storage Inbound opportunity to a Storage Outbound opportunity, including full vs. partial imports, what carries over, and how omitted items appear on…

How to Import Descriptive Inventory for a Storage Move-Out

Learn how to enable the “Require photos for damaged items” setting in Descriptive Inventory and ensure crew members capture photo documentation for all items marked as damaged.

How to Require Photos for Damaged Items in Descriptive Inventory

Help articles related to Descriptive Inventory

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.