SmartMoving Software

Learn what SmartMoving’s Smart Reputation feature is and how it helps moving companies manage reviews, listings, social media, automations, and crew performance from one centralized platform.

Smart Reputation Overivew

SmartMoving auto-solicits reviews after job finalization, using screening, reminders, and follow-ups to boost 5-star ratings.

How Review Requests Work in SmartMoving

Getting Started with Smart Reputation

Connecting Google and Facebook Business Accounts

Learn how to connect your Instagram Business account to SmartMoving. This guide explains requirements, how to grant admin access, and how SmartMoving’s team completes the Instagram connection for Smart Reputation.

Connecting Instagram Accounts to SmartMoving

Learn how to manage and respond to customer reviews in SmartMoving. This guide covers the Reviews Inbox, replying to Google, Facebook, and internal reviews, using templates and AI, and keeping…

Managing and Responding to Reviews

Discover SmartMoving’s automation and AI tools for managing reviews. Learn how AI-generated replies, review summaries, automated ticket creation, and inbox automation help save time and improve customer engagement.

Automations and AI Tools for Reviews

Learn how to set up automated review replies in SmartMoving. This guide covers Auto Reply Rules, attaching templates, marking reviews as processed, and best practices for managing automated responses.

Setting Up Automated Review Replies

Learn how to use Reply Templates in SmartMoving to respond to customer reviews faster and more consistently. This guide covers creating, editing, and personalizing templates, plus using them with automated…

Reply Templates in Smart Reputation

Learn how to convert positive SmartMoving internal reviews into public Google reviews. This guide explains how the follow-up email works, how to enable it, and how it helps boost your…

Converting Internal Reviews into Public Reviews

Learn how to use review reminders and notifications in SmartMoving to encourage customer feedback and stay informed about new reviews. This guide covers reminder timing, notification types, and customization options.

Review Reminders and Notifications

Learn how Review Screening in SmartMoving helps protect your online reputation. This guide explains private reviews, rating thresholds, subpar review reasons, and automatic ticket creation for negative feedback.

Review Screening in Smart Reputation

Learn how to manage customer support tickets from reviews in SmartMoving. This guide explains automatic and manual ticket creation, review-based triggers, and best practices for resolving customer issues efficiently.

Managing Customer Support Tickets from Reviews

Learn how to manage business listings in SmartMoving. This guide explains how to update business information, manage listings by branch, sync changes across platforms, and control Google Business Profile updates.

Listings Management

Learn how to manage social media in SmartMoving’s Smart Reputation tool. This guide covers creating, scheduling, editing, and managing posts across Google, Facebook, and Instagram from one centralized dashboard.

Social Media Management in Smart Reputation

Learn how to use AI-assisted social media content creation in SmartMoving. This guide explains generating post ideas, creating and regenerating AI drafts, and best practices for publishing high-quality social content.

AI-Assisted Social Media Content Creation

Learn how the Crew Scoreboard in SmartMoving tracks crew performance using customer reviews. This guide explains rankings, weighted averages, crew profiles, internal vs public ratings, and best practices for managing…

Crew Scoreboard and Performance Metrics

Learn how to use the Marketing Overview in SmartMoving to track reviews, sentiment, and social activity. This guide explains available analytics, subscriber differences, and best practices for using marketing insights…

Marketing Overview and Analytics

Visualize your local SEO rank, track competitors, and boost visibility with SmartMoving’s Reputation Impact Map.

Reputation Impact Map

Learn which Smart Reputation features are included with SmartMoving plans and what a Smart Reputation subscription adds. This guide compares internal reviews, automation, social media, listings, analytics, and crew performance…

Smart Reputation Plans and Feature Comparison

Learn how to view weekly ranking trends, interpret arrow indicators, navigate historical snapshots, and understand +20 (Unranked) status in the Reputation Impact Map.

How to Use Reputation Map History & Trend Indicators

Learn how to find your official Google review link and share it with customers the right way. This guide explains Google’s review policies and how SmartMoving users can request reviews…

How to Find and Share Your Official Google Review Link (and Stay Compliant)

Learn how to upload, manage, and use images and videos in the SmartMoving Asset Library to streamline social media post creation.

How to Use the Asset Library

Michelle Carone

This documentation will teach you how to use our Smart Reputation tool.

Smart Reputation (Previously ORM)

Find answers and get help from Intercom Support and Community Experts

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