SmartMoving Support

Turn on Show Item-Level Activity Log to let Storage Portal customers view a timeline of events, including movement, scanning, and status changes, for each stored item.

Enabling the Item-Level Activity Log in the Storage Portal

Storage customers can view a complete list of stored items in the Inventory tab of the Storage Portal, including item name, status, damages, notes, and storage entry date, with filtering…

Viewing a Customer's Inventory in the Storage Portal

Storage Portal users can search inventory by item name or description and apply filters for date entered storage, status, room, or damage to find items quickly.

Searching and Filtering Inventory Items in the Storage Portal

Open the Storage Portal item detail view to see info, photos, status, and (when enabled) activity history for any inventory item from the list or gallery view.

Viewing Item Details in the Storage Portal

Michelle Carone

What a storage customer sees on the Inventory tab of the Storage Portal: the item list and details, search, filter, sort, and submitting a delivery or pickup request.

Customer Storage Portal

Storage Portal users can request a delivery or pickup of items in their storage account by selecting items, choosing a request type, and submitting a preferred date.

Requesting a Storage Move Out from the Storage Portal

View, search, filter, and track a customer's delivery and pickup requests in the SmartMoving Storage Portal, including item-level details for each request.

Viewing a Customer's Storage Requests in the Storage Portal

How a storage customer cancels a delivery or pickup request from the SmartMoving Storage Portal, when cancellation is allowed, and what happens to the stored items afterward.

How a Customer Cancels a Storage Request from the Storage Portal

How a storage customer requests a delivery or pickup of stored items from the Storage Portal

Customer Move-Out Requests

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